Cancellation / Refund Policy
Last Updated: 26/10/2024
At ecodivin, we are committed to delivering high-quality online courses to help you achieve your learning goals. This Cancellation and Refund Policy outlines the terms regarding course cancellations and refunds. Please read it carefully before purchasing any course.
1. Course Purchases
When you purchase a course from ecodivin, you gain access to digital content that is delivered instantly. Therefore, once a purchase is completed, it is considered final. Please ensure that you carefully review the course details before making a purchase, as refunds are not automatically granted.
2. Refund Policy
Due to the nature of digital content and services provided, all sales are final, and we do not offer refunds for purchased courses unless required by applicable law. Once you have accessed a course, we cannot issue a refund, as digital products are non-returnable.
However, we are committed to your satisfaction and understand that exceptional circumstances may arise. In such cases, we may consider refund requests on a case-by-case basis at our sole discretion. If you feel you have a valid reason for requesting a refund, you may contact us at divind.contact@gmail.com within 7 days of purchase, detailing the issue.
Refunds may be granted under the following circumstances:
- Duplicate purchases: If you accidentally purchased the same course twice.
- Technical issues: If you experienced significant technical problems that prevented you from accessing the course, and we are unable to resolve the issue in a timely manner.
- Course not delivered: If the course was never made available to you after purchase.
3. Cancellation Policy
As our courses are digital products, cancellations are not permitted once the purchase is complete and access to the course content has been granted. If you are unsure about a course or have questions, please contact us before purchasing.
4. Course Access and Availability
Once you purchase a course, you will have access to the materials based on the timeframe indicated at the time of purchase. We recommend downloading or accessing course materials promptly, as ecodivin reserves the right to modify or discontinue courses at any time without prior notice.
In cases where course access is limited to a specific period, there will be no refunds or partial refunds for unused access time after the period ends.
5. Requesting a Refund
If you believe you qualify for a refund under the terms outlined in this policy, please follow these steps:
1. Contact Us: Send an email to divind.contact@gmail.com within 7 days of your purchase, including your name, the course name, and a detailed description of your reason for requesting a refund.
2. Evaluation: We will review your request and notify you within 7 business days if your refund is approved or denied.
3. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.
6. Non-Refundable Situations
Refunds will not be granted under the following conditions:
- You have completed the course or consumed a significant portion of the content.
- Change of mind after purchase.
- Failure to use the course within the access period.
7. Changes to this Policy
ecodivin reserves the right to modify or update this Cancellation and Refund Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services will indicate your acceptance of the updated policy.
8. Contact Information
If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us at:
Email: divind.contact@gmail.com
ecodivin– Committed to your learning experience with clear and transparent policies.